Shipping / Returns
- Ships via USPS Priority mail. Large made-to-order custom moss walls will incur additional costs for shipping and/or delivery.
- Fulfillment time: 2-5 business days, unless your order is custom. Fulfillment time for a custom order will vary but we will be in touch with you with an estimate and updates while it is being created for you.
- Transit time: 1-3 business days after your order is fulfilled. A tracking number is provided to you after your order has shipped.
- We currently ship within the United States only at this time.
- If your package is returned to us because of an incorrect address provided at checkout, you will be held responsible for additional shipping costs to ship the package to the correct address.
- There are no refunds or exchanges due to the nature of our items sold.
- If damage occurs while your order is on its way to you, please let us know within 3 business days of the delivery date of your package by emailing us at email@example.com with photos of the damage and package with the Subject: SHIPPING DAMAGE so we can make sure we can get replacements shipped to you as soon as possible.
- Only one coupon can be applied per order.
- Coupons and promos can change or expire at any given time.